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MSF · 24-01-2025

MSF · 21-01-2025

There is an area of this Community Forum for Ideas.To date, since mid March 2024 there have been 26 ideas posted - admittedly some of them frivolous.3 of those have been under investigation for a very long time.None of the ideas has been implemented ...

MSF · 14-11-2024

A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up. I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....

MSF · 18-05-2024

I just followed through a link on an email from MoneySupermarket to a deal on the Unlimited plan for £15 per month.https://smarty.co.uk/plans/unlimited?vc=12MthUltdGB15Apr24MSM&utm_campaign=awin&utm_medium=affiliates&utm_source=rightmobilephone&utm_c...

MSF · 24-04-2024

Just spotted the new section of Help Videos.https://community.smarty.co.uk/t5/help-videos/bg-p/help-videosSurely that will now make this section of the website totally redundant !!!! 嵐嵐嵐

MSF · 06-05-2025

@DavidB-3335558 Full fibre - that explains the speeds. Bet it costs a pretty penny too! - certainly compared to a Smarty plan.

MSF · 06-05-2025

@JeanHar_1207578 So, the router is picking up signal and checking itself using data, but it is not creating a wifi network locally for your other devices to connect to?Have you checked the Settings?

MSF · 06-05-2025

@DavidB-3335558 On your home broadband, you would normally expect download speed to vastly exceed upload speed. I can see that the 1Mb/s is qa bit slow, but you wouldn't expect it to get anywhere near 200Mb - I understand that would only maybe happen...

MSF · 06-05-2025

@JeanHar_1207578 Not quite clear what you mean here.The mobile signal will be using data. Wifi normally refers to your phone connecting to a wifi network where you are.Are you able to use data on the phone?

MSF · 05-05-2025

@DavidHugh_59754 Are you using the web page rather than the app?If you cannot change payment method, you will need to web chat with Smarty Support for assistance.

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