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Knowledge Base Articles

Setting up your Android device to work abroad

Your SMARTY SIM will not work abroad unless you make a one-off change to your phone settings. We’ve created a step-by-step guide to easily set up your phone to work for roaming. Follow these steps to get your phone ready: Go to ‘Settings’ ...

YulianK by SMARTY Community Manager
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Setting up your iOS device to work abroad

Your SMARTY SIM will not work abroad unless you make a one-off change to your phone settings. We’ve created a step-by-step guide to easily set up your phone to work for roaming. ✈ Follow these steps to get your phone ready: Go to ‘Settings’ ...

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YulianK by SMARTY Community Manager
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Which devices are compatible with our 5G network?

Supported Devices If your device isn’t listed, you may not be able to use our 5G network, however, you’ll still have access to our 3G and 4G service.   Manufacture Model Alcatel TCL 10 5G Apple iPhone 14 Pro Max iPhone 14 ...

YulianK by SMARTY Community Manager
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Want to deactivate your voicemail?

If you have voicemail set up but now want it deactivated, get in touch with us via web chat so that we can arrange for this to happen. Our team on web chat are available from 8am-8pm 7 days a week. Just look for the green chat icon on our main we...

YulianK by SMARTY Community Manager
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How can I turn off the adult content filter?

If you’d like to turn off the adult content filter, you’ll need a valid credit card (not a debit card) to verify you're over 18, which we validate by taking a £1 transaction and immediately refunding it.   I have a credit card, take me to adult co...

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YulianK by SMARTY Community Manager
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Getting started with SMARTY

All the info you need on switching, activating, SIM deliveries...   Activating my SIM Begin your billing month and start using your shiny new plan. Activating a spare/bonus SIM or a SIM bought in a shop or other online supplier  Have a SMARTY SIM an...

YulianK by SMARTY Community Manager
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About SMARTY

If you're brand new to SMARTY, here's what we're all about. Save money on your mobile phone bill with SMARTY Money-saving tips, from SMARTY. New to SMARTY? Discover our simple range of plans. SMARTY and Three Wondering about the relationship between...

YulianK by SMARTY Community Manager
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Data, calls and texts

Discover what's included in each SMARTY plan.   How can I change my plan? If you want to upgrade to a bigger plan or downgrade to a smaller plan, here are just a few things to keep in mind. How does the data discount work? Learn how unused data is t...

YulianK by SMARTY Community Manager
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Account and billing

Here's the lowdown on all the important stuff.   How to reset a forgotten password What to do when you have forgotten your password. How do I change my password? What to do to update/reset the password on your account. Changing your email address Le...

YulianK by SMARTY Community Manager
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Network and service

Network upgrades, WiFi calling, and troubleshooting network related issues.   Network coverage  Discover why the SMARTY network is so powerful. Mobile and Broadband Estimated Maximum Speeds The estimated maximum speed that the SMARTY Network (powere...

YulianK by SMARTY Community Manager
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Refer a Friend

Find out more about SMARTY referral scheme.   How can I refer a friend to SMARTY? Refer friends to get rewards! They get one, you get one. When will I get my referral reward? Find out when you can expect to receive your £10 Gift Card referral reward...

YulianK by SMARTY Community Manager
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Group plans

All about adding and managing multiple SIMs from a single account.   What is a Group plan? Add multiple/additional SIMs to your existing account and get a discount. How do I start a Group? Find out how to add another existing SMARTY account or a bra...

YulianK by SMARTY Community Manager
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Going or calling abroad

How to make sure your phone works when you're outside the UK.   Roaming fair use terms and call rates to the EU If you are roaming in the EU or calling the EU from the UK, here's some information to be aware of. Changes to roaming charges and intern...

YulianK by SMARTY Community Manager
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SIM and device help

Here's all you need to know about our SIM cards.   I have not received my SIM card What to do, when you have not received your SIM card. Changed your device and need a different SIM? Learn how to continue using SMARTY with no interruptions. What to ...

YulianK by SMARTY Community Manager
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Help and support with SMARTY

Find out where to go and what to do when you need us.   Help and support with SMARTY Find out where to go and what to do when you need us. 

YulianK by SMARTY Community Manager
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Accessibility services

Find out how we can make your life easier.   Accessibility with SMARTY  We're all about giving you the best experience. Using the SMARTY website We want everyone to enjoy using the SMARTY site. General accessibility help Discover the apps and informa...

YulianK by SMARTY Community Manager
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Privacy and Security

Privacy and Security   Emergency Alert ServiceFind out more about the UK Governments Emergency Alerts ServiceUK GDPR and SMARTY What it is, and what it means for you. Subject Access Request What it is, and what it means for you. Privacy and security...

YulianK by SMARTY Community Manager
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SMARTY plans

Data discount and big data plans explained.   Third Party Qualifying Comparison Tool (QCTs) Third Party Qualifying Comparison Tool (QCTs). 

YulianK by SMARTY Community Manager
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SMARTY Add-ons

Discover the different Add-ons available with different SMARTY plans.   Our Add-Ons Find out about the add-ons we offer at SMARTY. Out of plan add ons At SMARTY we like to keep things simple. 

YulianK by SMARTY Community Manager
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