Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
After being with Smarty for many years, I saw a great opportunity to take advantage of setting up a family group and added my two lads. I have closed my account now and cannot manage my two lads accounts. I need help as I want to upgrade their accoun...
Not sure if the community can help, but here goes.To add an unlimited SIM for my wife to my family plan will cost £18, but we can get it for £16 if we buy a plan via Compare The Market. Will this account have to be managed separately, or will it be p...
Hi. I am travelling and aware of the 12gb data cap, which when exceeded I can pay for a 3 day add on. I am travelling for a long time, so is there another way just to buy another 12gb extension. Also, how do I know how much data I have used. I have j...
I’ve had an email from what appears to be smarty saying my payment was unsuccessful for my plan. There isn’t a reason for this as I have sufficient funds and I have not cancelled my plan. With all the cyber attacks right now I wondered if this could ...
I've activated a new SIM card and transferred an old phone number from BT. This is to be used in a basic (non-smart) mobile for my mom and I've received confirmation from Smarty that the phone number has been transferred but I can only make Emergenc...
I’ve moved over from EE to Smarty. I got the text and email to say my original phone number had been ported over yesterday but I’ve not been able to receive any OTP’s from my bank and hence no access to my account. I’ve been told to wait, take SIM ca...
OK, so I am trying to point customers, posting on here, to the SMARTY contact page so that they can use the Chat to get help and yet I am getting this message when I post the link (spaces added to ALL references in this message to 'h t t p s' as with...
HiI did not sign up for auto renewal, yet you auto renewed my plan anyway. I was not planning to use the sim this month and now Ive gone and wasted 9 pounds. If you did go and auto renew my plan without specifying when I got the sim, the least I wou...
I'm getting a couple of bars of signal strength in my house. My phone is compatible with Wifi calling and is enabled in settings, and it's wifi is switched on. The wifi itself is also switched on, with a good internet signal and my phone is well with...
need to cancel my contract as i havve lost my phone
My phone says that I've used up all my data but my smarty account says I've used 10 of 40gb...help!
Hi, I've just started with Smarty and I've input my wife and my numbers the wrong way round. Wife's number against my name and visversa. Does anyone know how to correct this please?
When I make a comment or reply to one I click submit. A page then opens asking me to login and a verification code is sent. I type the code and click submit. Instead of going back to the page I was on the following page appears: 'Oops, page not found...
So my parents live in an area with no 5G and they don't want to keep using VM or keep increasing the price every year. They also want to keep unlimited data and have unlimited calls so I assume they can use an unlocked Huawei B311 router but how old ...
Just switched to Smarty SIM, porting my number over from 02. Set up voicemail greeting etc and deleted old messages but the red dot on the bottom RH corner of the app says I have a voicemail message waiting. I don't. I have got rid of the other badge...
I have a data only sim and keepgetting the message Connected no WiFi but the data keeps getting used.
How do I get a refund on a simcard that hasn’t bedn activated yet?
I have an existing (UK) SMARTY account and SIM.I want to add the 'Bonus SIM' to my account (using in a different phone).Instructions from Support pages just lead to an endless loop...Activating a spare/bonus SIM or a SIM bought in a shop or other onl...
Help please. 3 says there’s 99.9% coverage in the area I live. I’d say it’s more like0.01% even using WiFi it cuts out. I’ve never had such bad experiences with my mobile since joining Smarty. Is there any hope it’s going to improve in the near fu...
please activate my data plan
