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Forum Posts

Signal issues

Its December 2024 and I see there are a number of posts about smarty signal issues. I'm located in the Southport area and I also am having the same problem with drop outs, very slow data speeds (sometimes between 5 and 12mps), compared to 80 plus MPs...

Unable to call in Honor

I have just acquired a Honor X6b and I cannot place or receive any calls. The signal goes from 4g to H as soon as I try to call. I can get and send messages so why is the call function not working?Any ideas please? 

Temp number still showing

@Links to members I changed to Smarty. My Number ported over.  However,  when I send a text it still.shows the temporary number. When I go into my phone I. Settings it shows my temporary number. I use an android Samsung fold 4. Any advice appreciated...

Charged even though the account has been cancelled

Dear Smarty Team,I was a customer with yourselves for over 3 years and the only reason that I left back in July 2023 was due to coverage issues. Upon close iinspectrion I have just realised that although my account is closed I am still beeing charged...

Joni_K by SMARTY Enquirer
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TOP UP SOMEONE ELSE'S NUMBER??

Hi, I am desperately trying to reach out to someone who is currently in another country. She has no credit and access to no service there  so the only way is for me to pay. Is it possible that this is so difficult? It's almost Christmas day and this ...

Resolved! [Main Thread] Premium rate / short code text messages

Hi I gather from a few other posts that these are not possible at the moment! I found this in some information blurb from SMARTY -  " At some point you'll be able to send other kinds of messages which will be chargeable. This will include premium-rat...

Resolved! line busy

I want callers to be presented with an engaged tone when I am busy on another call how do I set this up? I do not want voicemail or bleeps to let me know someone is calling whilst I ma busy with someone else. 

Changeing payee

I am thw group leadwr on my plan but I would like to change the payee to the other person on the plan. Can I do this without changing the plan? I can see I can add aother card but it doesn't let you click auto renew afterwards. And unsure how it effe...

Talking to a person

Absolutely awfully slow replying back to me when they say s and I write back straight away then hear nothing back from them for ages. To the point I need to do something. Absolutely diabolical.