Buying data add on before data plan runs out without losing service (while roaming)
With a new Smarty account, I purchased a 2 GB data only SIM for £5. Worked fine in the UK then I travelled to France, where it continued to work great. When the 2 GB was down just below 1 GB, I purchased a 1GB add-on for £1. I did this while in France. There was a bit of delay before the add-on showed up (maybe an hour) but the service continued fine. The next day my original 2GB data ran out and showed zero in the dashboard. The add-on showed 1 GB as expected. However, the service stopped. The only site I could get to was smarty.co.uk. A few more hours went by and the service started working again on its own. I tried explaining this to the Smarty help chat (with a person). They said it should seamlessly change from the data plan to the add-on without any interruption. As I will need to do this again next time I travel, I was wondering if anyone has seen this problem or has any thoughts on this? Any help appreciated. Thanks JohnData only USB dongle
Hi all Asking for an elderly friend. He is looking to get a USB dongle with a data only SIM to give him internet access in his house. I can see there are e.g. £5 for 2GB plan which rolls over each month. My question is will my friend need to buy a USB dongle first or does that come with the plan? If he has to buy one, any recommendations? Once plugged in, is it a simple installation process? Cheers Andy