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User_2590719
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Re: the worst Customer service agent I have ever come across.
No I completely agree with the poster, my experience with their customer service is absolutely atrocious and they consistently refuse to close the conversation meaning I have to wait for that specific agent to come back online and manage the chat. Clearly the people handling the messaging service are far more concerned about their targets than they are about handling genuine issues. In my latest interaction where I wanted to raise a complaint, they said they'd put a manager through (After coming to the resolution that there's nothing they're able/willing to do.). The manager comes through and hasn't even read any of the conversation and proceeds to pick up a query from days ago. After sending messages through to explain the situation the manager Faiz has decided he doesn't need to deal with my chat and definitely doesn't need to close the conversation to let me get help in the future when I need it. If I continue to have problems I'll have to leave as when talking to customer service I have had multiple agents repeat to me exactly what I've told them multiple times. One agent decided to try and be rude to me which I had to correct them for and then they asked me to clear the conversation? Looks like that agent wants to hide their awful demeanour. If there are vulnerable people trying to get help I fear they will end up being convinced there is no help available and the issues are their own fault.6.1KViews0likes1Comment