Transfer problem

[NeilBlu_2625041]

Why is it taking so long to transfer my number? This is totally unacceptable, over 24 hours so far. I have another phone that I was going to move to Smarty but if this is the service they've got no chance of getting any further custom. 

[JJP2RidesAgain]

This is the Smarty community forum, populated by Smarty customers. We do not work for Smarty.

If you give your new network, in this case Smarty,  your PAC code between 09.00 - 17.00 on a weekday, your number will transfer within 1 or 2 business days.

If you give your new network your PAC code after 17.00, you are deemed to have given them the PAC code the following working day. 

For example, give your new network your PAC code after 17.00 hours on a Tuesday evening, you are deemed to have given them the PAC code on a Wednesday, then your number will port within 1 - 2 business days.