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Smarty plans and sim

Mariann_1582540
SMARTY Pioneer
SMARTY Pioneer

I have had smarty WiFi for my hone for a while now and I am now wanting to switch my mobile phone from my old provider to smarty. I have initiated the switch and have logged in to my account that I hold for the WiFi but i do not see an option to add the mobile phone sim plan. Do I have to create a new account for the mobile sim? Thanks

1 REPLY 1

MSF
SMARTY Genius
SMARTY Genius

@Mariann_1582540  Yes, you do need to create a new account for the new sim.

The only other possibility is to form a group and have the new sim as a 'nickname account'.

Here are useful articles: https://help.smarty.co.uk/en/articles/3406401-how-do-i-start-a-group

https://help.smarty.co.uk/en/articles/3408167-how-do-i-add-another-sim-to-my-group