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Refer a friend, not working

StevenHo_786830
SMARTY Rookie
SMARTY Rookie

I recommended a friend a few months ago and he duly signed up for a smarty account and received a free gift card. I have never received my gift card.

I have tried contacting support and provided my friends email address but they couldn't help and explained (poorly) that there is "no link with that address".

Is the Smarty Refer a friend scheme genuine?

5 REPLIES 5

George
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi @StevenHo_786830

Sorry you have had this issue. Normally the only way the refer a friend scheme would fail would be if it hasn't tracked, as your friend has received their gift card, you should have too! Can you go back onto our webchat and get them to double check this? If they can't find it can you please ask them to tag me in the chat (George) so I can help them look for this.

I refered a friend and they got the sim and activated it away last month and I still haven't received my voucher for amazon and nether have they 

@Rebecca_1840551  I think it can take up to 30 days for the voucher to turn up.

Michael_2344596
SMARTY Rookie
SMARTY Rookie

I had the same problem said there was no link. I done everything they told me to do but did not work. won't be referring any more friends 

 

@Michael_2344596 Then you need to raise this as a complaint.