Forum Discussion

Radosla_2063533's avatar
Radosla_2063533
SMARTY Pioneer
19-07-2023

Poor signal

Almost all the time there are difficulties and image distortions while watching a movie or listening to music. The quality and speed of data flow is not satisfactory. If that doesn't change, I'll change the operator.

6 Replies

  • ShaunCon_764030's avatar
    ShaunCon_764030
    SMARTY Pioneer
    24-11-2023

    I agree, the coverage is so poor. I drive up and down the M1 and M25 everyday with a dual sim phone. The Smarty signal is always poor or dropping out completely.

    I mean really, if they cant even give signal or main highways leading to the Nations capital, what's the point. If you were to break down and need to call for assistance, you would be having to walk down the motorway looking for signal.

    You could end up in serious danger one day just trying to save a little money.

    • MSF's avatar
      MSF
      SMARTY Guru
      25-11-2023

      ShaunCon_764030  Surely this is the great thing about joining a network where you are not tied in to a long contract. If, like in your case, it does not appear to do what you need, then you can ditch it after a month (You also have a cooling off period which is shorter anyway).

      The thing is that there are a large number of us for whom it works well.

      • ShaunCon_764030's avatar
        ShaunCon_764030
        SMARTY Pioneer
        25-11-2023

        If you live in a 20 mile bubble, it might work great. Alternatively you can ditch it if service is poor.

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    19-07-2023

    You did bother to check the coverage of Three, Smarty’s parent company, where you live, work, socialise, didn’t you ? 

    The first thing you need to do when considering a mobile network is to check its coverage in all of the places you need to use your phone the most. If you do switch away from Smarty, bear this in mind when you choose a new network, otherwise you will find yourself in exactly the same position as you are now.