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PAC code is not showing in settings iPhone

DenizSi_1882857
SMARTY Rookie
SMARTY Rookie

Hello how do I enter pac code in iPhone 

4 REPLIES 4

BistoSmart
SMARTY Pioneer
SMARTY Pioneer

Same on Android and Web - PAC code option not showing under account settings?

I have a group and I can't see them under the group owner account either - think they have a bug?

Seems like other people had the same issue and customer service had to do it manually for them?

The option was there before I activated the SIM though?

 

Hi @DenizSi_1882857 @BistoSmart 

Thanks for getting in touch. 

Currently, you are only able to submit your PAC code via an internet browser. Our Mobile App does not have this feature available at the moment. 

Please head to https://smarty.co.uk/dashboard/settings/phone-number, sign in and you will be able to enter your PAC/STAC code. 

Hope this helps!

Best wishes,

Louis

SMARTY

Still not available in the browser. Been though this with support this morning - sent screen caps of the options I see and there is no "My number" option on the member accounts in the browser window. The "owner" account has the option to enter a PAC code, but does not show the other numbers to allow me to select them. There is obviously an issue with the way some accounts have been built? I need to get the PAC code applied manually apparently! Let's hope you don't mess it up and lose the number I have had for 20 years! 🙂 

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

Do you mean your phone number is not the one you expect @DenizSi_1882857
In your iPhone's: Settings > Phone - My Number