Fair enough, I'd have called it more expectant. In that I expect standard features across the board and for service to maintain pace with the rest of the world, actually I'd go further - being in the UK I expect us to be leading along with other major 'western' nations but we're not, we're behind.
Until demanding or expectant customers speak out in numbers they won't do anything about it by the looks of things, I would have expected them to initiate this on their own, several years ago ahead of the demand to stay current and on par with the competition but now they're playing catchup and as you rightly say - the option is to go with another provider who does offer the services as a minimum but this doesnt help Smartie, it hurts them.
So the way I see it, I'm part of the solution speaking up rather than just 'making do'.
Good day sir/madam and I wish you well - enjoy this sun we're getting, that's a surprise blessing.