🔒How are you finding our login and authentication process? Share your experience and any difficulties you faced in particular. 🔑 Here are a few key points we would like to know: Overall experience: How would you rate your overall experience with our login and authentication process? Difficulties faced: Have you encountered any difficulties during the login process? If yes, we would appreciate it if you could provide us with a brief description of the issues you faced. Speed and responsiveness: How satisfied are you with the speed and responsiveness of our login process? Multi-factor authentication (MFA): Are you familiar with our app's MFA feature? If you have enabled MFA, we would like to know your experience with it. Additional login options: Are there any additional login options you would like to see implemented in our app? Security level: How do you feel about the level of security provided by our login and authentication process? Account recovery: Have you ever forgotten your login credentials? If yes, please share your experience and any difficulties you faced during the account recovery process.

It's a bit of a ball ache when you have to enter the text verification code almost weekly (even when the 'remember this browser' box has been ticked every time) and this is even more annoying, if like me, you have a phone where the battery dies somewhere around 60% charge and you forget to charge it and so this isn't great 🙄. I can't remember if you can request this code by email as a second option but if not then THIS needs to be an added.The only other thing that is a bit 'MEH' is that when I login to the SMARTY Community website and get the 'verification text' page it then takes me to the SMARTY dashboard and if the 'Ask our Community' (grey box) in the feed doesn't show (and it hasn't in mine sometimes🤔) then this needs to be added into the menu options so it can be navigated to in another way (otherwise I have to close the page and then re-click on my saved shortcut for the Community page).This is all done on a laptop using Windows 10

SeemaTu_2039304 I agree with MSF everything has worked fine for me since I joined Smarty from EE, via a quick flirtation with Voxi, on June 2nd.So far, I cant fault anything 👍🙏

I have no issues with the login process and the codes are automatically entered from the text message as I’m on iOS. Was interested to see you mention an MFA option. How is this different from the OTP sent via text. Does this use an independent authentication app? If so how do to turn this feature on? I prefer to not use OTP via text if possible.

Hello MFA stands for Multifactor authentication and verification through code via SMS is one of the ways to implement MFA. There isn't a separate authentication App as such but you can chose Email as the option for receiving the code if you don't prefer to use SMS.

Forum Discussion

SeemaTu_2039304

Team SMARTY

14-06-2023

[We Value Your Feedback] Share Your Experience with Our Login and Authentication Process

🔒How are you finding our login and authentication process? Share your experience and any difficulties you faced in particular. 🔑

Here are a few key points we would like to know:

Overall experience: How would you rate your overall experience with our login and authentication process?
Difficulties faced: Have you encountered any difficulties during the login process? If yes, we would appreciate it if you could provide us with a brief description of the issues you faced.
Speed and responsiveness: How satisfied are you with the speed and responsiveness of our login process?
Multi-factor authentication (MFA): Are you familiar with our app's MFA feature? If you have enabled MFA, we would like to know your experience with it.
Additional login options: Are there any additional login options you would like to see implemented in our app?
Security level: How do you feel about the level of security provided by our login and authentication process?
Account recovery: Have you ever forgotten your login credentials? If yes, please share your experience and any difficulties you faced during the account recovery process.

Security

34 Replies

Michael_T
SMARTY Teamster
01-08-2023
MSF Very odd indeed! I’m now testing a parallel login on my phone, to see if this solves the issue?!!. So, I’ve signed back in within the app, ticking the Trust this device, and I’ve also signed in via Safari, and clicked on remember this device. The app opens pages virtually in Safari, so hoping that by going in both routes it will remember one of them 😂🤣!
Michael_T
SMARTY Teamster
02-08-2023
The parallel login test did not work…still the same behaviour i.e the app forgets the Trust this device and Face ID. It seems to log me out now after about 5-6 hours, despite whether I go into the app or not.
WilliamB_678038
SMARTY Pioneer
08-08-2024
I am concerned about sim swap fraud. Are there any options to protect against this?
Thank you.
- MSF
  SMARTY Guru
  08-08-2024
  WilliamB_678038 You may need to explain a bit more what you mean here.
  Are you suggesting that people can access your account without the log in details?
NoahFree_207688
SMARTY Pioneer
24-05-2025
I am concerned about the increasing number of "SIM swam scams", exploiting weaknesses in mobile phone networks' MFA process. See Which? article
How about adding support for passkeys?

Forum Discussion

[We Value Your Feedback] Share Your Experience with Our Login and Authentication Process

34 Replies

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