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SeemaTu_2039304's avatar
SeemaTu_2039304
Team SMARTY
14-06-2023

[We Value Your Feedback] Share Your Experience with Our Login and Authentication Process

🔒How are you finding our login and authentication process? Share your experience and any difficulties you faced in particular. 🔑

Here are a few key points we would like to know:

  1. Overall experience: How would you rate your overall experience with our login and authentication process?
  2. Difficulties faced: Have you encountered any difficulties during the login process? If yes, we would appreciate it if you could provide us with a brief description of the issues you faced.
  3. Speed and responsiveness: How satisfied are you with the speed and responsiveness of our login process?
  4. Multi-factor authentication (MFA): Are you familiar with our app's MFA feature? If you have enabled MFA, we would like to know your experience with it.
  5. Additional login options: Are there any additional login options you would like to see implemented in our app?
  6. Security level: How do you feel about the level of security provided by our login and authentication process?
  7. Account recovery: Have you ever forgotten your login credentials? If yes, please share your experience and any difficulties you faced during the account recovery process.

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  • simonbu_2111361's avatar
    simonbu_2111361
    SMARTY Pioneer
    18-06-2023

    awful.  why can't you use fingerprint login

    • SquPaulStephen's avatar
      SquPaulStephen
      SMARTY Maverick
      28-07-2023

      I've fingerprint reader enabled on Smarty setting but not able to use it for verification, but apart from that, fingerprint logs me in. Just how it is I suppose! Security is a major factor for me so a few extra seconds is OK in my humble opinion. 

    • MSF's avatar
      MSF
      SMARTY Guru
      18-06-2023

      simonbu_2111361  - not everyone has fingerprint login.

  • JohnKei_1431823's avatar
    JohnKei_1431823
    SMARTY Maverick
    17-06-2023

    I have no issues with the login process and the codes are automatically entered from the text message as I’m on iOS. 

    Was interested to see you mention an MFA option. How is this different from the OTP sent via text. Does this use an independent authentication app? If so how do to turn this feature on?  I prefer to not use OTP via text if possible. 

    • SeemaTu_2039304's avatar
      SeemaTu_2039304
      Team SMARTY
      27-06-2023

      Hello 

      MFA stands for Multifactor authentication and verification through code via SMS is one of the ways to implement MFA. There isn't a separate authentication App as such but you can chose Email as the option for receiving the code if you don't prefer to use SMS.

  • Decembersangel's avatar
    Decembersangel
    SMARTY Motivator
    16-06-2023

    It's a bit of a ball ache when you have to enter the text verification code almost weekly (even when the 'remember this browser' box has been ticked every time) and this is even more annoying, if like me, you have a phone where the battery dies somewhere around 60% charge and you forget to charge it and so this isn't great  🙄.  I can't remember if you can request this code by email as a second option but if not then THIS needs to be an added.
    The only other thing that is a bit 'MEH' is that when I login to the SMARTY Community website and get the 'verification text' page it then takes me to the SMARTY dashboard and if the 'Ask our Community' (grey box)  in the feed doesn't show (and it hasn't in mine sometimes🤔) then this needs to be added into the menu options so it can be navigated to in another way (otherwise I have to close the page and then re-click on my saved shortcut for the Community page).

    This is all done on a laptop using Windows 10

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      24-07-2023

      While this might be a 1st world problem, I also can't seem to find a way of getting the "Remember Me" option to work as I'm expecting, when I sign-in at https://smarty.co.uk/login. 

      Perhaps it's because I choose to reject all but non-essential cookies for the SMARTY website.

      SMARTY don't seem to be able to remember me when browsing from my Windows laptop.

    • SeemaTu_2039304's avatar
      SeemaTu_2039304
      Team SMARTY
      27-06-2023

      Thank you for bringing this to our attention. We appreciate your feedback. I'm pleased to inform you that our team is actively working on improving Remember this browser feature to enhance the overall user experience. . Currently there is also option to request this code by email in addition to SMS however we will explore options how can we make it easily accessible . We are committed to providing the best possible experience for our customers, and your feedback is essential in guiding our efforts.

    • MSF's avatar
      MSF
      SMARTY Guru
      18-06-2023

      Decembersangel  Sorry that you find it inconvenient, but really this comes under the heading "First World Problem".

      Using Apple laptop, I don't seem to have this issue very often - is it a Windows thing then?

    • SeemaTu_2039304's avatar
      SeemaTu_2039304
      Team SMARTY
      27-06-2023

      I'm glad to hear that!

    • JJP2's avatar
      JJP2
      SMARTY Pro-coach
      18-06-2023

      SeemaTu_2039304 I agree with MSF everything has worked fine for me since I joined Smarty from EE, via a quick flirtation with Voxi, on June 2nd.

      So far, I cant fault anything 👍🙏