Forum Discussion

HCarterSmith's avatar
HCarterSmith
SMARTY Pioneer
23-04-2023
Solved

UK government emergency alert

I didn't get any alert today. I've got an S10 with OS 12 for Android. I've got the Emergency Alert Notification switched on in settings so i don't know why I and the rest of my family who also use Smarty, didn't get anything. I was disappointed I didn't recieve a message but also worried for if there is an actual Emergency, I won't know unless other people from other networks inform me.

  • George's avatar
    24-04-2023

    Hi all,

    Following the emergency alerts test on Sunday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning (24th of April) our engineers deployed a fix meaning there will be no issue with future alerts.

90 Replies

  • matrix11001's avatar
    matrix11001
    SMARTY Pioneer
    24-05-2023

    I got the alert on my watch but not my phone for some reason. 

  • Donna081417's avatar
    Donna081417
    SMARTY Enquirer
    23-06-2023

    For some strange reason l got it twice within 3 days of each other 🤷🏼‍♀️