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HCarterSmith's avatar
HCarterSmith
SMARTY Pioneer
23-04-2023
Solved

UK government emergency alert

I didn't get any alert today. I've got an S10 with OS 12 for Android. I've got the Emergency Alert Notification switched on in settings so i don't know why I and the rest of my family who also use Smarty, didn't get anything. I was disappointed I didn't recieve a message but also worried for if there is an actual Emergency, I won't know unless other people from other networks inform me.

Network
  • George's avatar
    George
    24-04-2023

    Hi all,

    Following the emergency alerts test on Sunday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning (24th of April) our engineers deployed a fix meaning there will be no issue with future alerts.

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  • burnsbonzo's avatar
    burnsbonzo
    SMARTY Rookie
    23-04-2023

    I have an iPhone 6s Plus and did not receive the alert. I was on 4g at the time. Any idea why?

    • LianneG_1808124's avatar
      LianneG_1808124
      SMARTY Enquirer
      18-05-2023

      Hi if u haven't got them switched on in ur settings then u wont receive any emergency service alerts that's all hope this helps 

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      24-04-2023

      I guess the initial TEST didn't work as expected for all networks and handsets. 
      Probably be another test in due course, once the relevant parties have figured out why the initial test didn't go according to plan.

       

  • Shackg's avatar
    Shackg
    SMARTY Pioneer
    20-03-2023

    Will I be able to use all of my phone’s features and services if I do not acknowledge the scheduled emergency alert from the government on 23rd April? Apparently, people receiving the notification MUST accept the download before using their phone’s other features (like calls, texts Etc.). 

    Personally, I’m not comfortable with the government loading software on my phone and choosing whether I’m able to make calls or not based on my compliance to receive notifications about high winds or flooding.

    • DarrenL_1531592's avatar
      DarrenL_1531592
      SMARTY Pioneer
      23-04-2023

      Did anyone else not get the alert today even with it enabled ?

      • DaveLorde_72040's avatar
        DaveLorde_72040
        SMARTY Pioneer
        23-04-2023

        I didn't get it.

    • leedorney's avatar
      leedorney
      SMARTY Teamster
      23-04-2023

      I didn't get it - turned it off in settings - on holiday + in a bad reception area anyhow - so to get a msg. telling me you're about to die and possibly survive and live in hell thereafter if you survive after a wonderful msg. is a total joke, may be radical viewpoint;  just no... 

      • WelshPaul's avatar
        WelshPaul
        SMARTY Centurion
        23-04-2023

         

    • BarryBr_1057968's avatar
      BarryBr_1057968
      SMARTY Pioneer
      23-04-2023

      Hi I never received the alert but my partner and son did but they are with a different network is there a problem with smarty

      • WelshPaul's avatar
        WelshPaul
        SMARTY Centurion
        23-04-2023

        No, I got the alert. You must have been classed as expendable by the government. 👀