Forum Discussion

Skymoose's avatar
Skymoose
SMARTY Pioneer
16-08-2024

Smarty sim nr5103e router ring doorbell doesnt connect to wifi

Hi been using a smarty data sim in a nr5013e mobile broadband router (a three branded router) for 3 weeks now successfully. I used to have a three sim on the same router and my ring doorbell pro worked just fine.

But since moving to smarty I cannot reconfigure the ring doorbell pro to connect to the WiFi network presented by the router.

Any ideas why this won't work and and recommendations on how I might fix it - I'm not particularly a fan of the ring doorbell but it's only a couple of years old

Many thanks in advance

C

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    17-08-2024

    Skymoose  Just a long shot here, but trying to help. Did you actually remove the old network so as to go back to 'factory setting'?

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    17-08-2024

    Hey  Skymoose,

    |It may be a signal quality issues, I recommend speaking to our customer care team as they will be able to offer account specific advice, https://smarty.co.uk/contact available daily from 8am – 8pm.