Forum Discussion
Verification Codes
Hello there halfSpencer123.
First of all thanks for your reply, I will try to make this as brief as I can. I have had a contract with Smarty for about 3 years for my mobile phone which is now an iPhone 13, that has never been a problem, I have the Smarty app and use it, I then wanted to take out a data app, I had to use a different e- mail address to set up the data, I used my Google e mail address as I could not see a way to put the data app on my Smarty app with my mobile phone, the only way I found to get on my app was through a Smarty e mail sent to my Google e mail, go to the Visit your dashboard, which works fine for a while but when it doesn’t that’s when the problem starts as it sends me a number to log in with I cannot then get back to the Smarty app to access. Sorry about the length of the reply.
Thanks for your reply Superhero much appreciated, but I think I will leave it at that for now many thanks.
DavidJo_2218852 We re forum members just like you - we don't actually send you anything.
Are you logging out every time you finish with the app? I wonder if that is the reason for the verification code each time you log in.
Support articles that may help you: https://help.smarty.co.uk/en/articles/5580830-app-security-features?_gl=1*dro0nx*_ga*MTk0NzA3Njc5OS4xNzA3NzM5MDk4*_ga_D8LNLN41LX*MTcwODgwMTY4Ny42Ny4xLjE3MDg4MDE4MjIuMC4wLjA.
Thanks for your reply Superhero much appreciated, but I think I will leave it at that for now many thanks.
