Forum Discussion
Verification Codes
Hello there halfSpencer123.
First of all thanks for your reply, I will try to make this as brief as I can. I have had a contract with Smarty for about 3 years for my mobile phone which is now an iPhone 13, that has never been a problem, I have the Smarty app and use it, I then wanted to take out a data app, I had to use a different e- mail address to set up the data, I used my Google e mail address as I could not see a way to put the data app on my Smarty app with my mobile phone, the only way I found to get on my app was through a Smarty e mail sent to my Google e mail, go to the Visit your dashboard, which works fine for a while but when it doesn’t that’s when the problem starts as it sends me a number to log in with I cannot then get back to the Smarty app to access. Sorry about the length of the reply.
Thanks for your reply Superhero much appreciated, but I think I will leave it at that for now many thanks.
Hi there DavidJo!
This is strange, i’m a new customer and every time I login to the app OR website, I only get an email - which I personally appreciate as it gives me a sense of clarity.
Do you receive a verification code every time you login to the app for the first time or whilst your logged in already?
Also, what plan and device are you using?
Thanks!
Hello there halfSpencer123.
First of all thanks for your reply, I will try to make this as brief as I can. I have had a contract with Smarty for about 3 years for my mobile phone which is now an iPhone 13, that has never been a problem, I have the Smarty app and use it, I then wanted to take out a data app, I had to use a different e- mail address to set up the data, I used my Google e mail address as I could not see a way to put the data app on my Smarty app with my mobile phone, the only way I found to get on my app was through a Smarty e mail sent to my Google e mail, go to the Visit your dashboard, which works fine for a while but when it doesn’t that’s when the problem starts as it sends me a number to log in with I cannot then get back to the Smarty app to access. Sorry about the length of the reply.
