Forum Discussion
Strong 4g Signal - Poor Download Speeds
Hi Chalkychap - I did check coverage and status and both reported good/ok. The setup is for use in a static caravan I recently bought - so, I’ll be using it properly in the DN17 postcode area about 45 miles away from my current Wakefield testing area . I’ve already researched the coverage at DN17 and it’s very good, plus it’ll be less populated than Wakefield.
I’ll report back in the next couple of days and report the caravan performance. I’ve bought another manufacturer hub as well just to cover that base, which I’ll try if the current one is poor at DN17.
As a side point - my iPhone is BT mobile and that does 70mb download acting as a hotspot in exactly the same Wakefield location.
thanks Dave…
Can guarantee if you check the signal of your destination before you move, it will state there are no problems.
When you get to the location it will state there is a problem and engineers are working on it,also there is a huge amount of users at the moment that's causing slow speeds.
They're liars and such a bad company. It's why they offer a tempting price on their Unlimited plan. They collect a lot of money from the 1st top ups and don't care that majority of customers don't top up the next month.
Quick bucks and then they'll run to be never heard of again. Well under the title Smarty anyway
Totally agree with this, this company is a farce.
We travelled the length of the UK and had the exact same excuses at every post code we stopped at from their help desk.
I'd cut your loses and leave. They're a bunch of crooks
TTHF Totally ridiculous accuse the company of being crooks......unless you have some documentary evidence that you can present to Trading Standards, local police etc.
There are many people who have their needs met and therefore find the service just fine. I accept that it's not apparently working for you and that is indeed unfortunate. The good thing is that you are now tied in for less than a month - although you could get a fresh sim with another provider right now and port your number to them, thus wasting what is left on this service that doesn't do it for you.
You're right, that is excessive, apologies.
I'm travelling with 2 others, one on EE and one on Vodafone. All signals speeds were checked outdoors in multiple major populations centers across the UK. EE and Vodafone were consistantly above 10mbs, Smarty was roughly 700kbs.
We swapped SIM cards amongst phones to rule out hardware issues. Same result.
Smartys website read coverage in all areas was 'Good'.
When speaking with a help advisor, 4 separate postcodes were provided where network connectivity had been an issue and the reply was exactly the same as the contributor above - there is network maintenance going on in those locations.
If that's not considered farcical then I don't know what is. Even if he was right and maintenance was coincidentally going on at 4 separate locations across 200 miles, that is surely considered terrible service.
Perhaps not a bunch of crooks, more complete incompetence?
What vehicle are you travelling in ? If it’s a motor home or caravan, it could be acting as a faraday cage, which you probably haven’t considered.
Whst device are you using ? Are you trying to use smarty as a replacement for fixed line broadband, expecting to consume a lot of content.Smarty isn’t a farce by any means - If it was, it wouldn’t still be in existence, people would have left it in droves of course !
To be frank, a lot of people who whinge and moan on this forum are suffering from ‘operator error’ !
At least you only have a thirty day term with Smarty, so you can easily move networks, whilst at the same time freeing up bandwidth for us customers who know what we are doing, appreciate a value for money mobile phone service for whet it is. We know we are paying for a Ford Fiesta, and accept that, whereas some of you are paying for a Ford Fiesta, but expect to get Ferrari levels of service !
Time to go sign that expensive two year contract !
Hi there,
Thanks for the reply, covered a lot of this on the post below.
I don't think it's a stretch to expect decent service regardless of price.
I was on Plusnet mobile for years before they closed down their mobile branch and they were excellent. Roughly the same price as Smarty.
My wife is with Talkmobile who are also as cheap and their service is also excellent.
Acknowledging terrible service with the excuse of cheaper prices is surely not the message you want to be sending about a company?
