No calls or texts for 9 days and counting...

Hi I have been trying to get OTP Codes (2FA) for months and only recently got the truth from a SMARTY Rep in Chat. Apparently SMARTY does not have the capability to receive OTP Codes from the majority of companies which use it yet! 

Their engineers are supposed to working on this issue round the clock - but now I have demanded and received a Replacement SIM - I HAVE NO SERVICE LIKE YOU! 

I activated the SIM - which took several attempts! Then it also took me a few tries to get credit on the new SIM. However now, several days later it is not recognised on the network and my only option is "EMERGENCY CALLS ONLY" 

Again if you go into chat with India they go through the same BS Scripts, telling you to take the SIM out and try again etc! If there is a problem with the SIM in the tray surely it would have NEVER ACTIVATED! 

To be honest I am trying to find a better solution to all this nonsense in the form of another provider. I have wasted hours and hours in chat - with no real results at all!