Poor service since three and Vodafone merger

since just before Xmas i was  getting average 60 down now since Xmas i can only get a max of 20

last year it was in the 80 down

if this keeps up i too will be looking elsewhere for a provider.since this`merger`my speeds have become piss poor :(

I left vodafone for smarty as their signal was horrendous, was seeing same issues since the merger, 5G signal but nothing working.

Went in to the settings and "mobile networks"-"Network operators", turned off the automatic "choose a carrier" and selected Smarty from the list.  Phone now appears to be back to itself and working as it should.

(samsung, android)

I switch from EE this week as I heard so much good stuff about smarty, however after one day I'm doubting if I'll stay as internet signal is shocking, I had the old H network this morning which I haven't seen for years .

These last few weeks my network connection has been dropping. 
The bars on my phone would go to zero and I would lose all mobile broadband.
I was used to excellent 5G coverage and very high speeds.

I thought that it might be the 5G antennae inside my phone (if there is one?) as my phone is about 4 years old. I could 'reconnect' by rebooting my phone. 

So I bought a new phone only to have the same issue. 
This led me to thinking that there might be something else happening.

So I did a search and asked if there had been any network issues since the merger, and found that a lot of issues have been reported.

Now I have a new phone that I didn't really need!
When the network disconnects me now, I have found that if I switch my phone into airplane mode for a few seconds, then back again, I reconnect. I guess that I will have to do this until hopefully, things improve.

I am in the Swansea, South Wales area and until a few weeks ago, had really great 5G coverage.

I left SMARTY after many years  to go to EE and EE throttled my hotspot to below 1mbps,so  now I am back and getting less than 1mbps on my phone, honestly VODAFONE were the worst company I have ever had a phone with and I bet 100 percent this is down to them greedy dreadful company, Smarty I am leaving you once this £20  runs out. AWFUL SPEEDS BAD SERVICE ALL ROUND.

Anyone have any better ideas as these guys replying are obviously smarty employees

I left SMARTY after many years  to go to EE and EE throttled my hotspot to below 1mbps,so  now I am back and getting less than 1mbps on my phone, honestly VODAFONE were the worst company I have ever had a phone with and I bet 100 percent this is down to them greedy POS company, Smarty I am leaving you once this £20  runs out. AWFUL SPEEDS BAD SERVICE ALL ROUND.

Anyone have any better ideas as these guys replying are obviously smarty employees 

Still poor internet speeds on SMARTY since the merger. I use to get download speeds of 40+Mb/s, now I'm lucky to get 14Mb/s. I know this for a fact because I've been keeping a log since the 7/06/25 and had a baseline from before the merger.

I also know someone that uses a different service provider, which piggybacked off the 3 network, and since the merger they are also having a poor internet speed. Everyone can't be lying about it.

I agree 100%. I do not receive my texts for a day and miss calls that do not show as missed and I do not receive a missed call sms because of the delays, it is a joke. I may have to go back to EE.

I used to get a great service but now both my 4g & 5g sims are slow to connect to the internet & they are keep dropping connection after 5mins or so, which is a real pain when trying to use internet banking. I am gonna have reseach a better provider 😞

Having problems with making and receiving calls for several weeks now . No improvement