Forum Discussion

SMARTY Community Manager

01-12-2023

Solved

[Network Issues] Service Update - Resolved

We are aware that a small number of customers may be experiencing issues with our network this morning.

Our engineers are working hard to fix this as soon as possible.

We are sorry if you've been impacted by this, please check back here for updates.

DelDeeSmartE
02-12-2023
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
Rebekah_150
04-12-2023
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.

Replies have been turned off for this discussion

RobMikrobus12
SMARTY Pioneer
10-02-2024
Surbiton, network signal is back.
thank u engineers. I will check everything again Tomorrow.
Leezey
SMARTY Pioneer
11-02-2024
Hi I was in contact with a member of your chat team re this issue and seeing what compensation can be offered after the network came live again which wasn't before ten o clock last night so I was without a network on friday night and nearly all day on saturday so could someone please contact me regarding this thank you
- MSF
  SMARTY Guru
  11-02-2024
  Leezey This is the community forum, so no staff will contact you to discuss that. You will need a web chat....or wait and see if the company offer anything in the next few days. Maximum financial loss, based upon a £20 per month plan would be about £1.50.