Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
01-12-2023
Solved

[Network Issues] Service Update - Resolved

 

We are aware that a small number of customers may be experiencing issues with our network this morning.

Our engineers are working hard to fix this as soon as possible.

We are sorry if you've been impacted by this, please check back here for updates.

Network
  • DelDeeSmartE's avatar
    DelDeeSmartE
    02-12-2023

    Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.

  • Rebekah_150's avatar
    Rebekah_150
    04-12-2023

    The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.

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  • OlTru's avatar
    OlTru
    SMARTY Pioneer
    01-12-2023

    Still down in Lewes, East Sussex

    • MatthewN_232308's avatar
      MatthewN_232308
      SMARTY Enquirer
      01-12-2023

      Mine is, impossible to get any help, what a joke this service has become...

    • Vincenz_2312264's avatar
      Vincenz_2312264
      SMARTY Maverick
      02-12-2023

      It's back up again 

  • StuartS_1928888's avatar
    StuartS_1928888
    SMARTY Enquirer
    01-12-2023

    No network in Torfaen S Wales.  Phone has been disconnected from network and cannot reconnect. Phone has been restarted and SIM has been tried in another device.  Issue was noticed about 14:00 onwards

     

    • SharonA_2356917's avatar
      SharonA_2356917
      SMARTY Maverick
      01-12-2023

      Yes, Taunton, Somerset here and dropped about that time too.

  • Vincenz_2312264's avatar
    Vincenz_2312264
    SMARTY Maverick
    01-12-2023

    Hello I am trying to connect to the smarty network but my phone is showing offline. I tried to check on the smarty checker and it says my postcode is not correct are systems down

  • plindoe's avatar
    plindoe
    SMARTY Enquirer
    01-12-2023

    I dont think its a small number, got 3 SIMs and all have no service

  • StuartS_1928888's avatar
    StuartS_1928888
    SMARTY Enquirer
    01-12-2023

    Over 4 hours and no updates so far? Any news about this please?

  • lukefow_2236187's avatar
    lukefow_2236187
    SMARTY Commentator
    01-12-2023

    i have had no service for 3 hours now, if i dont have service again by 10pm i will be asking smarty to extend the length of my current months plan by 1 day

  • RobertEa_105620's avatar
    RobertEa_105620
    SMARTY Pioneer
    02-12-2023

    I've been getting Emergency calls only since early yesterday (1st) and still the same now 16.13 on 2/12 In Birmingham. I can't contact Smarty support becuase the phone is not working !

    • MSF's avatar
      MSF
      SMARTY Guru
      02-12-2023

      RobertEa_105620 Surely you can contact Support Team via web chat - you are posting on the forum so you have access.

      • RobertEa_105620's avatar
        RobertEa_105620
        SMARTY Pioneer
        02-12-2023

        yup - would  if I could - they're closed at 7.00 pm although they say they're open until from 08.00 until 20.00....

        Thanks for the advice anyway.

  • IanMuffe_322656's avatar
    IanMuffe_322656
    SMARTY Pioneer
    02-12-2023

    No signal in central Leeds today - it's nearly 2024 and we still can't get basic infrastructure in this country. Presumably the SLA with Three has compensation provisions regarding loss of service - this should be passed on to customers and there clearly has been a large number affected over the past couple of days.