Update 09:00
Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.
If anyone is still having issues, they should restart their device which should reconnect them to our network.
We apologise sincerely for the issues yesterday.
No voice service all morning. Any idea when this will be fixed?
PeterCl_2762454 There is a thread being updated by the Smarty Community Manager.
I just received t test to say I have a voicemail, but when I dial my voice mail its either line busy or its a silent voicemail. Is there an issue with voicemail at the moment. It normally work just fine but today when I am awaiting a call it seems not to be working
JuliaGr_1771009 You are trying to call the Voicemail number - this is effectively a voice call and that system is currently down as pointed out.
Happening to often is this because of the merger with Vodafone?
Trying to make outgoing phone calls and there is an error tone and 'couldn't connect' in red? I pay by direct debit and have only used 11 minutes in call time. I also have 3 out of 4 bars of signal - I'm not on flight mode! How to fix? Thanks ☺️
Heather_2877547 Network voice call outage currently
Thank you, sorry I couldn't find any notification of this at time of posting. Text aren't sending or being received either 😔
I’ve had no phone service since yesterday
Philipl_2204522 Because there is a network outage for voice calls.
I’ve checked phone signal in area, No issues found but I still can’t phone out or receive calls in.
SORRY MEANS NOTHING
Mariusz_3360347 What else do you want them to say?
Currently we do not know what the fault is - it may be that Smarty do not know either and so the best they can do is apologise upfront.
Things break - it's a fact of life!
For example, that they are taking responsibility and the next bill will be reduced, because they do not provide the services I paid for.
It is their responsibility to keep the service running and be ready to fix it in a moment if there is a problem.
I am losing money because I cannot call customers, they cannot call me and no one cares that it is not my fault.
Some of us need to make and revive calls with organisations that don't use 3rd party apps for communicating. An accurate estimate of when voice service will be back up and running would be appreciated.
Christop_257133 If they don't necessarily know what has caused the fault, perhaps they cannot accurately assess when it will be fixed.
You think?
So whats the point of wifi calling? i cant even use that.
GarryRa_3402074 But the call ultimately goes through the voice call system...which isn't working.
I am not getting any Data on the 5G network, as well as no voice. I have signal strength, but no data transfer at all.
I still am not able to make calls and have no understanding of why or when the call service will be resumed. Please provide a more detailed update. Thank you
