Forum Discussion
[Network Issue] Service Update - Resolved
[UPDATE]
Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full stability.
We kindly ask that you only contact us if your issue is urgent, as our support team continue to handle a high volume of enquiries. Check our social channels for updates. We’re sorry for any inconvenience caused.
We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused.
Data services are unaffected, please bear with us.
320 Replies
Hi, my phone stopped making calls, but WiFi is fine, I am on the unlimited plan so I cannot understand why?
RobertH_2381685 Three network is currently down.
Are emergency calls to 999 affected during this outage? I see people reporting that they can't make non-emergency calls to 101/111
when did the problems start please? I have text notifications of voicemail but can't access voice mailbox or connect to anybody by phone!
It’s been about 10 hours now. Any progress?
I have exactly this as well.
Me too.
Still unable to make or receive voice calls.
I'm in London, EN4
Around 1pm is when people started reporting issues
when will it be resolved?
RobertR_2061342 Three network is currently down.
Is there network issues in middlesbrough today, my phone has been unable yo make or receive calls all day.
I can't make calls or receive them any suggestions
AndrewC_2855649 Three network is currently down.
Suddenly I cannot ring anyone on my mobile with my ongoing £10 per month SIM only plan? Cannot even ring my house landline but my wife, who is with EE can. I suspect an outage from SMARTY. Any advice please?
DennisA_1442782 Three network is currently down.
Thank you for the info.👍
Thanks for the info.
Currently not able to make or receive calls
Having same problem in Tyne and Wear
Is smarty network down? I can’t make or receive calls, but I can send messages and make what’s app calls?
Unable to make or receive calls
Trevill_1482080 Three network currently down - many other reports on this forum
Thanks. I’ve been trying to work out why I couldn’t make calls. Have they said how long it will be like this ?
