[UPDATE] Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full stability. We kindly ask that you only contact us if your issue is urgent, as our support team continue to handle a high volume of enquiries. Check our social channels for updates. We’re sorry for any inconvenience caused. We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused. Data services are unaffected, please bear with us.

Myself and my partner are both with smarty but this afternoon neither of us can make or receive calls. They don't even go to voice mail. Is there a problem with the network.Thanks in advance

Trevill_1482080 Three network is down currently

Well it would be nice to be notified when there are issues

So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off. I've tried pinpointing the issue & I'm left clueless. The only solution to fix the issue is to restart my phone. I've tried turning data on & off. Using the sim 2 tray. Toggling mobile data on/off. Turning WiFi calling on/off.Trying different apn, nothing works. Mobile data always active. Literally at a loss. This doesn't happen

Thank you Decembersangel, I tried that but it wouldn’t allow me to change from the +44 option. I’ve spoken to Smarty help since who after lots of checks, identified that the vOLTE setting was not selected. That seems to have solved the issue, fingers crossed. Thank you for trying to help x

[Network Issue] Service Update - Resolved

320 Replies

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AbdulGha_263236
SMARTY Rookie
23-01-2025
I can't ring anyone is the phone service down? My wife is also on smarty and same for her
- GreatMarko
  SMARTY Maverick
  23-01-2025
  Yep - seems like the Three network is down (for voice, SMS/Data,etc still works)
- s44sdp
  SMARTY Rookie
  23-01-2025
  Same for me.
- SmartyTrousers
  SMARTY Centurion
  23-01-2025
  Yep, there does look to be an issue right now.
  People are also reporting it on the Three Community.
RobertR_2061342
SMARTY Pioneer
23-01-2025
when did the problems start please? I have text notifications of voicemail but can't access voice mailbox or connect to anybody by phone!
- BreandanM_20043
  SMARTY Rookie
  23-01-2025
  I have exactly this as well.
  - Raminde_2567825
    SMARTY Pioneer
    24-01-2025
    Me too.
    Still unable to make or receive voice calls.
    I'm in London, EN4
- GreatMarko
  SMARTY Maverick
  23-01-2025
  Around 1pm is when people started reporting issues
  - RobertR_2061342
    SMARTY Pioneer
    23-01-2025
    when will it be resolved?
- Michael_1880767
  SMARTY Rookie
  23-01-2025
  It’s been about 10 hours now. Any progress?
RobertH_2381685
SMARTY Pioneer
23-01-2025
Hi, my phone stopped making calls, but WiFi is fine, I am on the unlimited plan so I cannot understand why?
- MSF
  SMARTY Guru
  23-01-2025
  RobertH_2381685 Three network is currently down.
HectortheKat
SMARTY Pioneer
23-01-2025
cant sign into the Smarty App either as that looks down - Three is also down
leedorney
SMARTY Teamster
23-01-2025
My number isnt able to be called, like it's not like im on the phone all day but being able to be called is helpful lol
danield_2157630
SMARTY Enquirer
23-01-2025
Can't make or receive calls either since about 13:30 today here in TQ (South Devon)... Had friend test my mobile, kept ringing and didn't go to answerphone... not that i can pick up messages currently.. but can make & receive calls via Whatsapp... this is not great for my business.
leedorney
SMARTY Teamster
23-01-2025
Downdetector is reporting 3 is down... So I think that'll be nationally tho have still got data 🤔 started about 1.30pm can't upload a picture on here the mobile community site 👍
Unhappycustom
SMARTY Maverick
23-01-2025
No service in Bradford we need financial compensation as paying £8 for no call options is bad today no ans about it at all
- SmartyTrousers
  SMARTY Centurion
  23-01-2025
  So if you're paying £8 a month, that works out at around 26p per day.
  Assuming this issue gets resolved today, you will have had no calling for a maximum period of half a day, so I make that 13p worth of service you'll have missed out on.
  But that 13p also covers providing text and data facilities to you, which are still working. So let's say 1/3 of that pays for your facility to make and receive calls. I make that around 4.3p.
  What would you do with your compo? Speed boat? Holiday of a lifetime? Or just invest it in a high interest savings account?
  - JohnS_2237848
    SMARTY Pioneer
    23-01-2025
    It's not just the bare monetary value. It is the poor standard of communication, the fact I haven't been able to reach certain people, call my bank, etc. It is a broader inconvenience. Think about it - some people have reported missing calls from their doctors. Hardly an area for smug 'humour'.
Mohammed_601107
SMARTY Pioneer
23-01-2025
How long this take quite while ago we can’t make and receive voice calls
- MSF
  SMARTY Guru
  23-01-2025
  Mohammed_601107 AdrianMa_908057 As it is down to Three network, Smarty staff and members here are unlikely to know.
LisaBar_2956424
SMARTY Rookie
23-01-2025
Noted this afternoon problem with calls, now i cant ring out (I care for my elderly father ,so this is worrying) and no one can ring in, when will this be sorted please

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[Network Issue] Service Update - Resolved

320 Replies

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