Forum Discussion
[Network Issue] Service Update - Resolved
[UPDATE]
Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full stability.
We kindly ask that you only contact us if your issue is urgent, as our support team continue to handle a high volume of enquiries. Check our social channels for updates. We’re sorry for any inconvenience caused.
We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused.
Data services are unaffected, please bear with us.
320 Replies
Could anybody tell me if the network is down as I cannot use my phone to ring out and people cannot ring me
I can't ring anyone is the phone service down? My wife is also on smarty and same for her
Ours too
Still down at 4.25pm
DianeHo_1150957 Yes.
Concerningly, people are reporting that they're not able to call 101/111 during this 'outage'. Having done a 'live chat' with Smarty, they're unable to confirm whether emergency calls to 999 are also affected (obviosuly, I'm not going to try... but that's extremely concerning if we're not able to make even emergency calls during this outage that's now been going on for close to 3 hours
Hi, I have an iPhone 12 128GB and recently I have been missing VERY important telephone calls and unable to make calls at times too!
I get really bad network signal too at times unable to connect to a call … when I do randomly can connect to a call the person on the other end can’t hear me properly or the voice is VERY glitchy or robotic sounding cutting off and error messages too like .. “ CALL FAILED “ and 3 BEEPS !!
I have tried everything from contacting APPLE daily at times though Apple Support iMessage text support… too contacting SMARTY MOBILE non stop as I was also having severe MOBILE DATA INTERNET CONNECTIVITY ISSUES they said there is NOTHING smarty mobile can do …. As the NETWORK masses in my area are SERIOUSLY “”congested “” !!!
I live in two addresses currently and the missing calls issue happen at BOTH ADDRESSES !!!! So … Clearly Smarty Mobile staff and executive department are Lying!!!Everything has been tried from SIM swaps , resetting my iPhone 12 , software updates with Apple non stop monthly ( since I am missing VERY important calls from GP doctors, hospitals and appointments , Uber drivers trying to call me to tell me they have arrived, missing family calls … when I reset my iPhone 12 the calls come though… But randomly without knowing the issue happens again!!
can anyone help me ???
since SMARTY MOBILE staff really have no resolution and FINALLY admit there is NOTHING they can do to help me after all this time … Smarty Mobile told me to change Network if I am NOT happy with smarty mobile service / signal !!! Which is Very rude of them ..
I don’t want to leave smarty since I am only paying £12 for unlimited everything!!
I’m sure there is some kind of way they can boost my signal on there end ?
Rant Over … 🙈
Oz90210 I can certainly sense your frustration here.
I do not think that you can boost the signal if there isn't enough signal to boost. That would rely on you purchasing your own boost equipment in any case.
I'm not sure if you are referring to a Social Tariff, but if so then there are other networks offering similar prices.
Have you had the phone checked, just to ensure there are no issues?
Seriously, it may be your only option to change networks if you cannot get a reliable signal.
It’s not a phone issue. I have the same issue. I literally had the phone in front of me when I got a call. The phone didn’t ring and the call went straight to voicemail. I tried calling the number, just silence, followed by 3 beeps and call dropped.
I then put phone into airplane mode and then immediately disabled it so the mobile connection would be re-established. After that I could access my voicemail and make calls again.
i then tried to make another call within 5 mins and again silence followed by 3 beeps and call dropped.
So the problem is with Smarty network not with my phone.
I can no longer receive or accept calls on the mobile network, but I can make and receive them when on Wi-Fi. Why is this? I have not changed any settings on my phone, I have checked everything (data is on, do not disturb off, I’ve updated my phone, I’ve taken the SIM out and reinserted it, I’ve switched the phone off and on etc etc) but still it does not work over the network. My next step appears to be to change provider. Can anyone advise why this is? I must be able to make and accept calls when away from Wi-Fi.
I’ve just got the same now
JudyBar_2364264 Three network is presently down.
This is most likely because your phone is not compatible with Smarty's VoLTE (4G calling). Previously, phones which are incompatible with Smarty's VoLTE will have been switching down to 3G to make or receive calls, but most of Smarty's 3G coverage has now been turned off.
See this page for more info (note that the list of incompatible devices there does not appear to be comprehensive).
My phone setting is correct with a fairly new phone, was working before lunch
Hi all,
Suddenly my iPhone will no longer ring out or receive calls?!
If I try to make a call it looks like it’s ringing out but is silent and doesn’t connect. Does show in outgoing call list.
Receiving calls, don’t show in missed calls list, rings out for others then to voicemail.
Texts still fine etc.Already checked: Volume, silent, focus, accessibility settings, ringtones, SIM card works in another iPhone, my iPhone works with another sim too, payment is fine and current.
Anyone who can throw any light on what could be happening? I confess it’s doing my head in now 🤯😂
not working in Hinckley Leicestershire either been down since at least 1pm
Not working for calls in Solihull either, text and emails work though.
Not working in Bradford, I’ve all need to ask for a refund for today’s service not working compensation
Unhappycustom Refund for one day? Say plan costs £20 max. then for a 31 day month, we re talking 65p tops. Careful how you spend it!
Issues now in Manchester with calls and texts
I'm in Sheffield and having same issues
Hello YehudaE_1955699 . first thing to do is look at https://smarty.co.uk/network-status-checker to see if there are any mast issues in the area.
I have just had someone visit who said that O2 have had massive outages today nationally, so perhaps there are issues generally with mobile signals.
If you get no joy, contact the Support Team via web chat. We forum members don't have any special access to info unfortunately.
So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off.
I've tried pinpointing the issue & I'm left clueless.
The only solution to fix the issue is to restart my phone.
I've tried turning data on & off.
Using the sim 2 tray.
Toggling mobile data on/off.
Turning WiFi calling on/off.
Trying different apn, nothing works.
Mobile data always active.
Literally at a loss.
This doesn't happen
From the SMARTY Network Status Checker - We are aware of an ongoing issue affecting a small percentage of voice services and are working hard to fix it. Data services are unaffected. Please accept our apologies for any inconvenience caused. https://smarty.co.uk/network-status-checker?srsltid=AfmBOoqpyk3HGh-B-xlepg09qHadYtqHNs5IjRRW4VcX11_t1JezQSVi
Same here guys, It is ridiculous, no calls in or out at all, the phone shows 4 bar signal, wi-fi, and messages are ok, I checked for any information regarding maintenance or breakdowns and I didn't find anything. Does anyone have any updates on what is going on?
same here, two iphones using sim in the household and neither of us can make or receive calls since lunchtime. Smarty App not working. Does anyone have any news? We will be going back to O2 at this rate🫣
My Mrs and I are having the same issue from about 12 midday onwards
FALKIRK town centre has ZERO signal for the last week.
3 Network engineers are trying to resolve issues.
SMARTY customer service will NOT refund for this loss.
So, as a 4 sim customer, im expected to pay for a service I cannot access.
CS sucks, as does the network.
Loss of network in Wandsworth London today...anywhere else?
Loss of service in Wandsworth today. Smarty saying that "there might be a network problem"..well, there seems to be a problem.
Surly this would be very interesting to trading standards - charging for a service that isn't being delivered?
