Forum Discussion
[Network Issue] Service Update - Resolved
[UPDATE]
Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full stability.
We kindly ask that you only contact us if your issue is urgent, as our support team continue to handle a high volume of enquiries. Check our social channels for updates. We’re sorry for any inconvenience caused.
We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused.
Data services are unaffected, please bear with us.
320 Replies
Thank you YulianK for being open, i continue to suffer missed voice calls and am unable to make voice calls, why is the outage not manifested clearly within the Dashboard and secondly, can you text me when service is eventually restored pls.
When is this goung to be resolved?
I still have no service its been over 18 hours now and its starting to get annoying as people cant get in touch with me as the data services are affected most of the time aswell.
That must be a separate issue to this.. this started around 1-2pm today.
Down in TQ area since this afternoon.
How long this take quite while ago we can’t make and receive voice calls
Mohammed_601107 AdrianMa_908057 As it is down to Three network, Smarty staff and members here are unlikely to know.
I have been unable to use my phone since 13:00 today in Gloucester. When will it be fixed
I have been unable to use my phone since 13:00 today in Gloucester. When will it be fixed?
sounds rather larger than a "small percentage of customers" https://www.techradar.com/news/live/three-uk-down-january-2025
No service in Bradford we need financial compensation as paying £8 for no call options is bad today no ans about it at all
So if you're paying £8 a month, that works out at around 26p per day.
Assuming this issue gets resolved today, you will have had no calling for a maximum period of half a day, so I make that 13p worth of service you'll have missed out on.
But that 13p also covers providing text and data facilities to you, which are still working. So let's say 1/3 of that pays for your facility to make and receive calls. I make that around 4.3p.
What would you do with your compo? Speed boat? Holiday of a lifetime? Or just invest it in a high interest savings account?
I will message customer services on the app on the chat facility
ok fair point if you don’t ask you won’t get
pennies make pounds. If three vodaphone merger goes ahead us customers like smarty and more will be affected ageain.
why couldn’t an email be sent to us all from smarty there is no excuse as some people need emergency use of calls.
I'm getting a text saying there's new voicemail, but when I call the voicemail number it just says Calling... but doesn't connect. Anything I can do?
Have had this account for many years and used voicemail before with no issues. Cell signal strength is 4 out of 5 bars. Bluetooth is disabled and my monthly package successfully renewed yesterday. Did a power reset of the phone so currently in the same cell it started up in.
Update 1:
Seems the network is down, at least for me. I can't call anyone and no one can call me, but smarty.co.uk/coverage-checker says the coverage in my area is "excellent". I don't even get a ringtone calling out and people on other networks don't get a ringtone calling me. Smarty dashboard says phone plan is active with no issues. The data part of the plan is working with no issues.
Update 2:
I realised that the community might not have a solution for this one, so contacted Smarty Customer Support. They have a general message: "We're aware of a network issue affecting voice services, and our team is working hard to resolve it as quickly as possible. Data services and 999 calls are unaffected, please bear with us."
So, it is a network issue. I'll give it a few days.
It is down for me as well as I haven't been able to make any calls
