Forum Discussion
[Network Issue] Service Update - Resolved
[UPDATE]
Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full stability.
We kindly ask that you only contact us if your issue is urgent, as our support team continue to handle a high volume of enquiries. Check our social channels for updates. We’re sorry for any inconvenience caused.
We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused.
Data services are unaffected, please bear with us.
320 Replies
Downdetector is reporting 3 is down... So I think that'll be nationally tho have still got data 🤔 started about 1.30pm can't upload a picture on here the mobile community site 👍
Can't make or receive calls either since about 13:30 today here in TQ (South Devon)... Had friend test my mobile, kept ringing and didn't go to answerphone... not that i can pick up messages currently.. but can make & receive calls via Whatsapp... this is not great for my business.
HI
Wounder if anyone can help, i was on a call and the line dropped, i now have no phone line what so ever , people can't ring me and i cant ring them.
The data network still works and i get text but i cant log into my account at all via the app, when i tried the when i try on the browser i get an error too.
It not my phone as i have 3 and 2 other number they all work and i tried the sim swopping and it makes no difference, its defiantly the network, but i am struggling massively and are totally cut off from my customers, i sent an email to support but waiting back from them.
Any advice would be great 😞
Hi
Thank you for taking the time to reply, i havent used this board before. 🙂
Well it would be nice to be notified when there are issues
You just have been.
Is this geographic? I am Midlands and can’t make or receive calls. I was ported in last week so concerned it may be linked to that. Data seems ok.
From northern island across the whole of Great Britain
I'm in Lancashire and my calls aren't working either; nor are my husband's on the same network. We have been with Smarty a few months, so we aren't new customers.
I’m in Lancashire too…. Both myself and my husband can’t make or recieve calls
South Bucks - last few hours only data , voicemail building up, can't access it or calls in and out. Hopefully they'll fix it soon.
Hello,
I have an “unlimited sim plan” which which I have had for around 18 months. I was trying to make a couple of telephone calls today and on both calls I got the message “server unreachable” after about 1 minute and the call disconnected with no ring tone. I know your 3G network was switched off earlier this year and I am using your SIM card in a “moto g8 power lite” mobile, can you please confirm if this model of mobile is no longer compatible with your network (I notice your parent company is three network). This mobile model is 4G compatible, I reset the network settings, but this made no difference, however I also have an O2 payg SIM and I tried this in this same mobile and this made both calls with no problem over the O2 4G network, so I do not believe the mobile is at fault. So I am simply looking for clarification if this model of mobile simply is no-longer/not compatible with my Smarty SIM card.
Thanks
Regards
Gordon
GordonW_2183244 Three network is down currently.
Hello, Thanks for the quick reply, that’s probably the problem then, I’ll try again tomorrow to see if I can make calls then, I did check the “network status” checker using my post code, it did say they were working in my area, will also check that again tomorrow to see if they’re still working on the network.
thanks again for the info though.
regards
Gordon
My number isnt able to be called, like it's not like im on the phone all day but being able to be called is helpful lol
This afternoon, I find myself unable to make calls on my SMARTY deal. I ended up resorting to Skype, which isn't ideal. My partner is in exactly the same predicament.
The SMARTY website suggests no problems in our area.
Any ideas, folks?It has been at least 3 days for me not being able to make or receive calls. Until now I thought my new mobile phone was faulty, but having tried a Tesco (O2 network) sim which worked perfectly, I now realise it is the Three network that is the problem.
JamesWa_2145165 If it's been 3 days then that's a separate issue to this.
cant sign into the Smarty App either as that looks down - Three is also down
