Forum Discussion
Final bill from 3 after switching to smarty
Hi everyone
I signed a new contract with 3 mid March but wasn't impressed with it. After 4 days I found smarty, got my pac code to move but also got an auto sms from 3 saying my final bill would be almost £600 for leaving (remaining 24 months contract).
When I signed to smarty, I ported my number and smarty cancelled the contract with 3 on my behalf. I called 3 to make sure I was in the cooling off period and shouldn't have to pay for 24 months.
They were very vague and said I'd get a final bill in 30 days, that'll probably be mid to late April.
I can't see that I've done anything wrong. I'm just terrified of getting a bill for £600. Any suggestions or experience with this?
I always thought leaving in the cooling off period was fine, you only pay for what you used (in my case about 4 days of tariff).
Thanks in advance.
18 Replies
If you did actually agree to the new contract with 3, then you need to carefully check the T&C's as you may indeed be liable for the remaining costs of that 24 month contract.
I'm not sure the there is a cooling off period where you renew what is substantially the same contract - unless there has been a significant change in the T&C's of that contract.
On the other hand, if your telephone call was recorded and you specifically asked if you were in any calling off period and could therefore leave without cost, you can ask for a copy of the audio if it all gets nasty and the company should honour what their employee told you.
If you need further help, always contact Citizens Advice - they have a specific consumer helpline - www.citizensadvice.org.uk
