Forum Discussion

LaurenS_2643774's avatar
LaurenS_2643774
SMARTY Maverick
07-05-2024
Solved

EU roaming not working

Any tips for getting EU roaming to work on an iPhone? I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data/MMS APN to mob.asm.net. Roaming is switched on. I’ve re-started the phone a few times. 

i still have no internet. I specifically bought this plan because it said EU roaming was included, so quite annoyed that it’s not working! Currently limited to wifi.

  • MSF's avatar
    MSF
    08-05-2024

    LaurenS_2643774  Worth checking the you do have mobile data roaming turned on in the phone settings.

    If you cannot get service on a network, worth changing to manual network selection in your settings and then trying each in turn to see if any is better.

    Don't forget the 12GB limit while roaming and also 60 day limit.

48 Replies

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  • Buberlub's avatar
    Buberlub
    SMARTY Pioneer
    06-07-2024

    I’m getting nothing in Malaga had to buy an e sim roaming was the reason I went for Smarty it previously worked in Lanzarote 

    • MSF's avatar
      MSF
      SMARTY Guru
      06-07-2024

      Buberlub Did you try a manual search of the networks available?

      • Buberlub's avatar
        Buberlub
        SMARTY Pioneer
        06-07-2024

        Yes tried them all reset network settings and re imputed the APN just flashes 3G but doesn’t work 

  • Katrina_1423832's avatar
    Katrina_1423832
    SMARTY Pioneer
    11-09-2024

    Ridiculous that Smarty cannot get its systems working for iPhones. I am having the same problems as you. 

    • MSF's avatar
      MSF
      SMARTY Guru
      11-09-2024

      Katrina_1423832  Why do you assume that it is Smarty's fault? When roaming, you are relying on one of the networks in the country you are in.

  • Tristan_3222814's avatar
    Tristan_3222814
    SMARTY Enquirer
    23-04-2025

    Total nightmare with Smarty in Berlin on an iPhone 13 - absolutely no signal despite checking all the settings- yet on my wife’s android phone no problems - what is the problem 

    • MSF's avatar
      MSF
      SMARTY Guru
      24-04-2025

      Tristan_3222814 Both on Smarty? Both in the same place? Both Roaming on the same network?

      Have you tried swapping your sim to her phone to see if it works then? If it does, it will be a phone issue. You did turn on all Roaming settings definitely?

  • Eleanor_3457716's avatar
    Eleanor_3457716
    SMARTY Rookie
    02-08-2025

    Thought I had got eu roaming although I found it very challenging.This is probably an age thing as I am in my eighties.As it did not work for me and I will have incurred out of plan charges I do not think Smarty is for me.

    Disappointed

    • MSF's avatar
      MSF
      SMARTY Guru
      02-08-2025

      Eleanor_3457716 If you have not previously added any credit to your account, then you cannot incur any out of plan charges - so, no problem there!

      EU Roaming sometimes requires you to manually select a network from those available until you find a strong signal - it's in the phone settings.

      Did you also have roaming turned on in your settings? Did you follow Smarty's instructions for roaming?