Forum Discussion
Download Monthly Bill
Hi,
I’ve been asked by my new GP for a copy of my last bill from my telephone service provider. I can’t see any reference to this in the Smarty app or in the FAQs. Have I missed something?
Hey
6 Replies
Can you smarty send my proof last bill payment to get adult content filter to be removed so I can enter a radio station competitions please
1. You are not writing directly to Smarty here. We are customers on this forum, just like you.
2. Smarty do not issue invoices/bills. There are details of your payments and usage on your Account Dashboard.
3. Details of how to turn off the Adult Content filter: https://help.smarty.co.uk/en/articles/1066648-parental-restrictions
4. To enter competitions, do you need to send a text to a 5-digit number? This is a shortcake text and you will need to pay for an Out of Plan Add On to your account in order to pay for those. https://help.smarty.co.uk/en/articles/982374-our-add-ons
Are they asking for that as a means of verifying your address?
On your account, you can only see a history of your payments here:
https://smarty.co.uk/dashboard/payments
That unfortunately will not provide evidence of where you live.
Perhaps you can ask the GP if there is some other utility bill that they will accept. A landline telephone bill or elec/gas bill might do the trick, as will Council Tax bills.
Hey
apart from the fact people get asked for phone bills as proof of address / would like to have their phone bill in general as its helpful so this makes no sense and is stupid
Hey
similarly to a pay as you go we are a pre paid service so would not provide billing in the same way that you would receive from a contracted handset or SIM, this is the nature of the service.
