Forum Discussion

Meem4372's avatar
Meem4372
SMARTY Pioneer
27-06-2023

Data roaming not working after changing APN settings

Hi, I’m in Spain and can’t get data roaming to work on my iPhone. I have already followed the instructions and changed the APN settings but that didn’t make any difference.  

2 Replies

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    27-06-2023

     Just a thought - In addition to changing the APN to 'mob.asm.net' you have changed the settings within your phone to allow roaming ? (The screenshot is from my Asus Zenfone 9 Android phone. You would also need to do this on an iPhone)

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    27-06-2023

    Hey  Meem4372 

    I am sorry this has been the case if you reach out to our chat team they can check your account and investigate further, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm