Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
21-02-2025

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’...
RoCoUK's avatar
RoCoUK
SMARTY Maverick
22-08-2023

Hey all,

had a pretty scary incident today on the tube (but above ground). Wasn’t appropriate to call 999 as I didn’t want to alert the other person. And remembered “See it, say it, we’ll sort it. Text 61016”. 
So I did exactly that. Unfortunately I got message sending failed. I couldn’t report this online as the BTP form was too cumbersome for a mobile. So I ended up being followed by someone until I could reach safety. 
This really isn’t on, I’d understand if it was a premium shortcode but it’s a national police service I was trying to contact. 
Please make your subscribers aware that this doesn’t work proactively! It really was relief when I remembered the number and fear when it didn’t work!

Chalkychap's avatar
Chalkychap
SMARTY Trendsetter
23-08-2023

This is really pretty poor customer service from SMARTY RoCoUK. 

Considering SMARTY allow use of these short-codes: 65075, 75075 and 85075 - hard to see why an SMS to 61016 would need to be blocked. 

Perhaps make a complaint, to add weight to the community voice on short-codes, as MSF suggests.

#LessSMARTY, #MoreMalarkey đź¤”