Forum Discussion
4gVolte problems
Hello Fred,
We are able to check if the device is compatible using the IMEI number. If you contact a member of the team via webchat they can check this for you.
-Nathan
Nathan To be fair, Fred_Flintstone raises a good point. Lots of Smarty users seem to be having problems with VoLTE, and they shouldn't have to find out calls are not going to work for them after they've gone to the effort of joining and porting their number in.
Saying that they can check if their device is compatible by sending their IMEI to the support team isn't going to help because 99% of users are not going to have a clue that there is any need to check anything - they are just going to join and expect it to work, which is not an unreasonable expectation.
What could actually help avoid wasting people's time and money is to prompt the user to check their device compatibility using their IMEI number at the point they are ordering their SIM.
