User Profile
LCP_2299697
SMARTY Maverick
Joined 26-09-2023
User Widgets
Contributions
Delay in receiving SMS messages
Hi, I've been with SMARTY since Jan 24 when I ported my number over from Vodafone. Over the last few weeks I've been having a recurring problem that every SMS I receive takes ages to come through...anything from 30 mins to over 2 hours+. I've spoken to the online support team who went through various things (reset, etc) but it has made no difference. In the 15+ years I was with Vodofone I never had this problem (not even on News Years Eve). This is suggesting to me that the issue is with SMARTY and linked to network traffic, etc. Has anyone else had this issue, and if so, how did it get resolved. I've tried a different SIM card from another network in my phone, and the SMS function works perfectly, so I'm fairly confident its not the phone. Any help would be appreciated.7.5KViews2likes12CommentsRe: Delay in receiving SMS messages
Thank you for that. Both of those suggestions sound perfectly plausible. I would have hoped that the experts on the support line would have looked at all of the potential causes, especially knowing that I had recently transferred over from another provider...but perhaps thats expecting too much! I may have to brave going back to them yet again.7.2KViews0likes1CommentRe: Delay in receiving SMS messages
Yep, spent ages with the support team going through various checks (e.g. reset, deleting all old SMS messages, etc)) and said that they'd done everything they could to resolve it. I cant ever remember having this issue with Vodafone so can only assume it's since I joined SMARTY.7.2KViews1like3CommentsRe: Delay in receiving SMS messages
Thanks for your swift response. No, unfortunately its not any particular numbers that I can narrow it down to - it's happened with SMS sent from personal mobiles, business mobiles and even authentication code's being sent through from companies like Google. Also, at different times of the day/weekends. So a bit frustrating!7.3KViews0likes7CommentsWiFi Calling
Just joined SMARTY a few days ago and naively thought that as my phone (TCL 10 G) was supported on Vodafone for WiFi calling along with most of the other providers, it would be supported by SMARTY. Sadly, this is not the case. Bearing in mind this phone was launched in 2020, and there are phones that were produced much earlier than this in the supported list, when will this phone (or any TCL phones for that matter) be added to the supported list? Ironically, I only need to use this facility at home as despite SMARTY's network coverage stating 'very good inside and outside 4g coverage' at my postcode, I'm struggling to get a stable 1 or 2 bars.547Views0likes0Comments