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Rebekah_150
Team SMARTY
Joined 09-12-2022
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Re: Nano sim
Hi MartynHe_769568, If you do need to order a replacement SIM here is a guide to help. Please note, once a replacement SIM is ordered all services will be paused on your current SIM. https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen552Views0likes0CommentsRe: My Sim Card Is Not Working
Hi RhysKlu_3305336, To clarify when you are trying to activate your SIM you should log into your account here, https://smarty.co.uk/login. From here you will be prompted to activate. If you do still nee further assistance our customer care team are on hand to help https://smarty.co.uk/contact available daily from 8am – 8pm.554Views0likes0CommentsRe: Data add on purchased but not showing
Hi BrianJa_2209219, If a payment has successfully been taken and it has been over 2 hours since you made the purchase, I recommend contacting our customer care team who can check your account https://smarty.co.uk/contact available daily from 8am – 8pm.383Views1like0CommentsRe: Porting Issue
Hi BrookeS_3367110, If you haven’t already done so, you could try the below to potentially regain a connection. If you are still having issues after this our customer care team are on hand to offer account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm. Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal. Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal. Please try your SIM in another device, to confirm that this is not a handset compatibility issue You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find guidance on the correct APN set-up via the following link: here Resetting your network settings will remove all Bluetooth pairings and stored Wi-Fi networks. Open Settings and then tap General management. Reset, and then tap Reset network settings. Tap Reset settings. You will prompted to enter your PIN or password to continue if you have one set. Finally, tap Reset.578Views0likes0Comments