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RobertP_1928294
SMARTY Pioneer
Joined 24-04-2023
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Re: High Data Usage
Sorry if my original post wasn’t clear. The message said I had run out of data, I had 0Gb left. When I checked in the app it said so far that day I had used 0.7Gb but I had been connected to my home WiFi all day working from home, hadn’t left the house, hardly used phone. Not responsible for any other accounts. The apps usage current stats are from Sept 2023 (I’ve reset the stats now) so don’t really help. What I’m struggling with is Smarty support stating that even when you’re connected to WiFi your phone will still use mobile data and that need to be switched off to actually use WiFi. If that’s the case how come my usual daily usage is 20-30Mb?3.8KViews0likes0CommentsHigh Data Usage
Is/has anyone had any issues with Smarty claiming they’ve used data when you know you haven’t? I’m a low data user, on the 4Gb plan. Got a message yesterday to say I’d run out of data which was strange, I never run out and I was working from home, hardly using my phone, which was connected to home WiFi and had been all day, hadn’t left the house. Checked Smarty account and it said I’d used 0.7Gb. I’d been on WiFi the whole time. Chatting with Smarty support, long and the short of it is they claim that when phones are connected to WiFi they still use cellular data unless you manually switch off mobile data to force them to use WiFi. I don’t believe this. Said even if that’s the case the how come my normal usage is 20-30Mb when connected to WiFi and using my phone as normal, now suddenly I’ve used 700Mb. Something strange going on. Anyone else had this?4.1KViews0likes14Comments