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KadenOo_3116335
SMARTY Pioneer
Joined 07-01-2025
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Re: Failed port (lost number no service)
1 yes text and data work but not with the number that transferred 2/3 everything was working data calls text with the number I ported everything was working perfect 4/I contacted Tesco mobile and they told me that the transfer was completed on there end The that that smarty mobile refused to tell me who has the number. Makes me believe on of two things 2 they don't know where the number is or they have deactivated my number in error. I have just been on smarty web chat and they would not tell me who has my number and have escalated it again1.6KViews0likes0CommentsRe: Failed port (lost number no service)
Yes I am sure the number is on smarty as the number was working on my smarty SIM I do not know of they can send a number back tto a provider without a pac and I told them I want this number and I was told they would sort it. Yet they failing to tell me what the issue. Which is fustratting1.6KViews0likes0CommentsRe: Failed port (lost number no service)
Hi I have already done a complaint this is where they lied about it being a Tesco mobile issue and where the refuse to tell me which network my number was on I just want to phone me and tell me what is truly happening and how it can be sorted there lies had had me chasing Tesco mobile for no reason. Not very professional1.6KViews0likes1CommentFailed port (lost number no service)
I transferred my number to smarty and it was working fine for a week. Then all of a sudden the number stopped working. I contacted smarty mobile they said my old provider fails to send files which is a lie as I got a call from Tesco mobile and they told me the transfer was successful. Now I the number that I wanted is not active and the default number on she smarty SIM can't take calls or make calls. Smarty mobile have lied and passed the blame to Tesco mobile all they had to do was active my number on my SIM. does anyone know how I can resolve this issue as this number is very important to me.1.7KViews0likes9CommentsRe: Smarty have deactivated my number
When I spoke to them on chat they did not mention this all they said escalated the issue Il give a little more info when I joined smarty I tryted to port another number by accident I contacted them on the chat and asked them to cancel that transfer and could they transfer the number I wanted transfer who's they did as this number was working few days ago I get a email saying your number can not be transferred even though it was already working on smarty I contacted them and told them that the number is working find and I want to keep this number today for some reason they have changed the number to to a default number i want keep me I need it for 2fa but I'm not getting much help from customer service Thanks757Views0likes0CommentsSmarty have deactivated my number
I need help I transferred my long time number over to smarty 2 weeks ago and it was working fine this morning they have transferred back to original SIM number which I did not want now resulting in my old number being no longer recognised how can I get my number back any help would be much appreciated798Views0likes2Comments