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Neilrlu-329746
SMARTY Pioneer
Joined 25-08-2024
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Re: smarty support
Hi thanks for your reply, all valid points, my gripe was about support not listening, i have been a smarty customer since they started, as a network engineer i have a decent system. 17 other people iin the villiage and marina all had same problem. my 25mbs usual speed, dropped to either no service phone or internet or 0.7 - 2mps but only lasting a few seconds i rang support to let them know they had a problem their side only to get someone who didnt listen and seemed to be rearing from a prepared script. so frustrating and yes your right, water, clouds, metal surfaces all detract signal and boats are like a faraday cage, but all easily worked round. I like smarty its a good service. but sadly lacks decent support1.4KViews0likes0Commentssmarty support
Ive just spent an hour on chat. i tried to tell the guy that myself and 17 other smarty users in my marina, have internet at 1 -2 mps and continual mobile data outages over the last 3 days. he just wanted to take the sim out. why dont they listen! if more than a couple of people have issues then its them not my phone, also, i have 2 other smarty sims and they both have the same problem. dropping and no band width. The support guy the got the ache becasuse i wouldnt say problem was resolves...its not. his last post was "I do understand your concern, I checked the network in your area and it's congested. Engineers are aware and trying to fix it ASAP. Being super busy means you may experience call or data connection issues. Just too many users connecting to the same mast." after an hour..i dont believe him. smarty has been great for years, loathed to leave, but if this isnt a glitch1.5KViews0likes3Comments