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Celou
SMARTY Maverick
Joined 18-07-2024
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Re: Moving from Smarty. Why won't they give me a PAC code?
Thanks WelshPaul I tried both (numerous times) and tried the text method numerous times. I have told the advisor I would submit a complaint but honestly? They didn't care. I don't think they are planning on reimbursing me either. Anyway thanks so much.2.1KViews0likes0CommentsMoving from Smarty. Why won't they give me a PAC code?
I need some assistance, please. I ordered a SIM-only plan from Smarty, but their SIM didn't work on my phone (4G problem apparently, even though I got 4G no problem with Lebara but hey, I've accepted that now). Despite informing them, they cancelled my Lebara SIM and transferred my number to Smarty using the PAC code I provided. I was left with no working SIM so I reordered a SIM from Lebara, and they gave me a temporary number. I'm now trying to transfer my old number from Smarty back to Lebara, but the chat staff are absolutely useless. Even though I repeatedly informed them that I can't request a PAC code online due to an error message and that texting for a PAC code doesn't work either, they continue to send me standard chat messages suggesting that I get a PAC code online or by text. Then they don't reply for hours and leave the chat without saying anything. I am wondering if I am actually chatting to human beings and I am pulling my hair out! I feel like I am in a catch 22. I even put a review on Truspilot and I got an answer saying that they have reached out to me to find out more information but I haven't received anything from them at all, no SMS, no emails, nothing in the chat. Any help would be greatly appreciated.2.2KViews1like2CommentsRe: Brand new sim but no service
Thank you, WelshPaul for your reply. Yes like you said my phone supports 4G and VoLTE so I don't get what's going on. Also it was unlocked when I bought it (not via a network provider). Anyway now I'm going through hell trying to get a pac from Smarty. Thanks again though!4.1KViews0likes2CommentsRe: Brand new sim but no service
My phone is configured to use LTE/3G/4G. Like I said I get 4G with my Lebara sim. Anyway I have gone to Lebara now, literally Smarty has messed me around so much, they were supposed to come back to me regarding the issue, no one has bothered. The guy on the chat keeps repeating the same thing to me. Now I am trying to get a PAC from Smarty so I can transfer my phone number back (again) to Lebara. Ridiculous. I thought it was supposed to be a malarkey free mobile network. Joke.4.1KViews0likes4Comments- 4.2KViews0likes6Comments
Brand new sim but no service
Has anyone had a similar problem? I've watched every YouTube video possible tried every trick and spent 24 hours on a chat with Smarty. The sim works on other phones in my household but not mine. Smarty advisor tells me it's my phone that is not compatible with their sim because my phone doesn't support 4G but I got 4G from Lebara no problem. Now Smarty has stopped my contract with Lebara which means I none of my sims work.4.3KViews0likes8Comments