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TTHF
SMARTY Maverick
Joined 25-05-2024
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Re: Strong 4g Signal - Poor Download Speeds
Hi there, Thanks for the reply, covered a lot of this on the post below. I don't think it's a stretch to expect decent service regardless of price. I was on Plusnet mobile for years before they closed down their mobile branch and they were excellent. Roughly the same price as Smarty. My wife is with Talkmobile who are also as cheap and their service is also excellent. Acknowledging terrible service with the excuse of cheaper prices is surely not the message you want to be sending about a company?14KViews1like0CommentsRe: Strong 4g Signal - Poor Download Speeds
You're right, that is excessive, apologies. I'm travelling with 2 others, one on EE and one on Vodafone. All signals speeds were checked outdoors in multiple major populations centers across the UK. EE and Vodafone were consistantly above 10mbs, Smarty was roughly 700kbs. We swapped SIM cards amongst phones to rule out hardware issues. Same result. Smartys website read coverage in all areas was 'Good'. When speaking with a help advisor, 4 separate postcodes were provided where network connectivity had been an issue and the reply was exactly the same as the contributor above - there is network maintenance going on in those locations. If that's not considered farcical then I don't know what is. Even if he was right and maintenance was coincidentally going on at 4 separate locations across 200 miles, that is surely considered terrible service. Perhaps not a bunch of crooks, more complete incompetence?14KViews1like1CommentRe: Desperately slow 4g
Agree with the above posts. I had to switch providers also when Plusnet closed down. The speed and reliability of Smarty is horrendous. I'm currently travelling the country with my wife who is on Talkmobile. her speeds are consistently above 10mbs, where my Smarty mobile is barely able to get above 1mbs. Thankfully I only signed up for a month contract as this seems to be a bit of a racket and will be cancelling as soon as I get home.12KViews0likes1Comment